Returns and Exchanges
Our return policy
1. Fsjshoes.com offers a 30 days return policy (from the date of receipt). We do not offer free returns at this time and customers are responsible for all return shipping cost.
2. We will reserve the right to request for pictures, in situations where applicable, to verify any claimed damages/ manufacturer defective items or wrong items sent.
3. We are not responsible for return shipping costs if the package is returned to our facility due to multiple failed delivery attempts by the shipping carrier or if customer refused to accept the package.
4. We will be fully responsible for direct Manufacturer product defects or if a wrong product was mailed to the customer; return shipping cost will be reimbursed.
5. Items must be returned with the original packaging and in original condition. Any items return to us without the original packaging and/or in bad condition, will be refused and returned to sender. We do not accept back items in worn or used conditions. Any indications on the product which shows signs of usage (ie: perfume smell, deodorant marks, dirtied soles) will be refused and sent back to sender. No exceptions will be made.
1. Before returning the package back to us for any reason, please email your request to [email protected]. In the email please include 1/ order number 2/ items requesting to be returned and 3/ reason for return.
2. When your return request has been approved, please write your order number on a piece of white paper and put inside of the shipping package.
3. Please retain a receipt / proof of postage from your local post office and email the tracking number to us.
All return items will be inspected accordingly upon receipt. Any items that do not meet our return requirements may be refused and return back to the sender. Our return department will have sole discretion and have final decisions on returns.
International Order Outside the United States
We do not provide or cover destination country tax and duty charges if occurred. Please check any restrictions, duties, taxes, and any other fees which are collected from your country before you place the order. Fsjshoes.com will NOT be responsible for any Custom tax/duties cost and fees. To ensure the proper delivery of your package, please make sure to enter the correct recipient’s full name and shipping address. We will not be responsible if delivery cannot be made due to incorrect shipping information.
If any of the following occurs:
1. The customer refuses to accept the package
2. No attempt is made in the country of destination to deliver the package
3. No transit or delivery update
Fsjshoes.com reserves the right to abandon the package(s) and WILL NOT BE RESPONSIBLE for any refund or compensation. In cases of errors or delays caused by the shipping carrier, we will help to resolve the dispute to the best of our ability, yet we will not be held responsible or liable for any delays or losses caused by the shipping carrier. If a package is returned to us by the shipping carrier, we will follow our return policy accordingly (see above Return Policy).
Frequently Asked Questions
What can I do if I change my mind about the purchase?
If you’ve placed an order but then wish to change or cancel it, please contact us as soon as you can. We’ll need to check the status of your order to see if this is possible, as it might already be on its way. Please contact us with your order number, and we’ll try our best to make any changes, but sadly we can’t make any guarantees, as the order may already have been processed. In such cases, you may have to wait until you receive the order and then follow the normal returns procedure.
Provided the goods you return are in the same condition that they were when delivered to you. You will have to pay the costs of sending the order back to us unless the return is a result of an error on our side.
How do I exchange an item?
1. Email your request to [email protected] , In the email please include 1/ order number 2/ items requesting to be exchanged and 3/ reason for exchange.
2. When your exchange request has been approved, please write your order number on a piece of white paper and put it inside the shipping package.
3. Please retain a receipt /proof of postage from your local post office and email the tracking number to us.
How long will my refund take to process?
Within 3 working days from the date of receipt of return parcel.
How are my refunds credited?
All refunds will be credited to your original form of payment.
Can I return more than one order in a parcel?
Certainly, but please ensure that the correct paperwork for each order is enclosed in your returns parcel. It would be really helpful if each order can be separated so that it’s clear which items belong to which order.
How do I track my return?
When returning your parcel, make sure you get a receipt and code for tracking your parcel online (via the carrier’s website). We’ll pop you an email as soon as your return has been processed. Please allow up to 14 days from the date of posting.